Maximizing Call Center Performance
This text gives examples of how companies can leverage call centre technology to serve their...
EAN: 9781138412347
Designing the Best Call Center for Your Business
Examines various aspects of opening and expanding a live agent call center, with in-depth...
EAN: 9781138412163
Queueing Theory and Network Applications
This book constitutes the proceedings of the 12th International Conference on Queueing Theory and...
EAN: 9783319685199
Parallel Programming for Modern High Performance Computing Systems
This book describes the state-of-the-art computing devices and systems available, including...
EAN: 9781138305953
Realizing Strategy through Projects: The Executive's Guide
The book focuses on the benefits of project management to the organization. The goal is to...
EAN: 9781138196100
Six Sigma Software Development
Explains Six Sigma concepts and their application, maps Six Sigma concepts and tools to various...
EAN: 9781138468481
Call Center Dictionary
Call centres have become the crucial front line for managing customer relationships. This book...
EAN: 9781138412330
OEE Primer
Breaking down the OEE methodology from a historical perspective, this book explores the overall...
EAN: 9781138440470
Project Management Recipes for Success
EAN: 9781138440432
E-Commerce Usability
This guide presents a practical, structured, customer-centered design method that encourages...
EAN: 9781138440418
Optical Modulation
This books aims to present fundamental aspects of optical communication techniques and advanced...
EAN: 9781498745239
Hacker Culture and the New Rules of Innovation
EAN: 9781138102118
Hacker Culture and the New Rules of Innovation
EAN: 9781138102095
Quantifying Software
Software measurement practices are so bad that the industry has very sparse reliable data on...
EAN: 9781138033115
Designing Green Networks and Network Operations
EAN: 9781138117952
Enterprise-Scale Agile Software Development
EAN: 9781138114098
Advanced Geoinformation Science
With pioneering editors and expert contributors, this book explores how certain technical aspects...
EAN: 9781138111875
Creating Smart Enterprises
This book guides IT and business executives through the technologies that create an intelligent,...
EAN: 9781498751285
Cyberspace and Cybersecurity
Providing comprehensive coverage of cyberspace and cybersecurity, this textbook not only focuses...
EAN: 9781138057715
Valuing Data
Data has value, but our accounting methods do not give data a monetary value. This book presents...
EAN: 9781138297746
Knowledge Service Engineering Handbook
EAN: 9781138071940
